Privacy policy

PRIVACY POLICY
Motsi & Co

Last updated: 18 May 2026

Motsi & Co respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it.

1. INFORMATION WE COLLECT
When you shop with us, we collect:
- Contact details: Name, email address, phone number, shipping and billing address
- Payment information: Processed securely through our payment providers. We do not store your card details
- Order details: Products purchased, order history
- Website data: IP address, browser type, and cookies for site functionality and analytics

2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders
- Communicate about your order, returns, and customer support
- Improve our website and customer experience
- Send marketing emails only if you opted in. You can unsubscribe anytime

3. SHARING YOUR INFORMATION
We only share your information with trusted service providers who help us run the store, such as:
- Payment processors for secure transactions
- Courier companies for delivery
- Email and SMS providers for order updates
We do not sell or rent your personal information to third parties.

4. DATA SECURITY
We take reasonable steps to protect your personal information using secure servers and SSL encryption. However, no online transmission is 100% secure.

5. YOUR RIGHTS
Under South Africa’s POPIA, you have the right to:
- Request access to the personal data we hold about you
- Ask us to correct or delete your information
- Opt out of marketing communications
To make a request, contact us using the details below.

6. COOKIES
Our site uses cookies to improve functionality and analyze traffic. You can disable cookies in your browser settings, but some site features may not work properly.

7. CONTACT US
If you have questions about this Privacy Policy or your personal data, contact us:
Email: info@motsiandco.com
WhatsApp: 063 790 0686

8. CHANGES TO THIS POLICY
We may update this Privacy Policy as needed. The latest version will always be posted on this page with the updated date.